AGENCY UPDATE - September 15, 2020

Operating Procedures

While COVID-19 restriction have been reduced over the last few months, we will continue to operate differently to keep our staff and customers safe.  When you come into the office, you will notice a few changes in how we service our customers.

  • We recommend that our customers wear a mask into the office.

  • For the protection of our staff and other customers, do not come into our office if you are feeling sick or showing symptoms of COVID-19..

  • If you cannot or do not want to come in our office, leave any documents or payments in the black mailbox outside our door.  We check that mailbox at least three times per day.

  • Until further notice,

    • we will only be servicing customers at the front desk or in the conference room.

    • our restrooms will not be open for public use.

    • hand sanitizer will be available for your use at our front desk and in the conference room.

    • We will sanitize the front door, stair rails, front desk, chairs, and conference room on a regular basis.


If you have any questions or want more information on our COVID-19 procedures, please call us at (309)691-1300. 


Chad Kleine - Ext 201

       Personal Insurance

       Personal Insurance Claims 

       Life and Health                                                            

Ben Donnelly - Ext 202

       Personal Insurance New Business, Changes, and Billing (A-L)   

Toby Benway - Ext 203

       Personal Insurance New Business, Changes, and Billing (M-Z)   

Nick Gunn - Ext 204           

       Business Insurance New Business, Changes, and Billing              

       Business Insurance Claims                                                               

Barb Smith - Ext 205                                                                                           

       Business Insurance Changes, Certificates of Insurance, and Billing   


Andrea Aupperle - Ext 220

       Personal Insurance New Business, Changes, and Billing


Claims Reporting

If you have an after hours claim emergency, please dial (309)691-1300 to get the phone number of the on-call claims representative.  If we are forced to shut down our office, we will continue to accept claim information and report claims to your insurance carriers on your behalf.  If you need to drop off claim documents at our office, please leave documentation in our office mailbox (black) just outside our office door.  Someone will be collecting these documents daily.




Premium Payments

You can come into the office to make premium payments.  However, we recommend that you make insurance premium payments online with your respective insurance carriers to limit contact with others.  Insurance carriers that have this capability list their website payment information on your bill.  If you do not have access to the internet, you can drop off your premium payment at our office mailbox (black) just outside our office door.  Someone will be collecting these payments daily.


Nixon Insurance Agency • (309)691-1300