COVID-19 UPDATE | Nixon Insurance Agency
COVID-19 UPDATE

Operating Procedures

We encourage our customers to follow the COVID-19 "social distancing" guidelines set forth by state and federal governments to help slow and ultimately stop the spread of this virus. We do plan to remain open during the COVID-19 shutdown.  For the safety of our staff and customers, our door will be locked during regular business hours.  Please understand that many of our insurance carriers are requiring their employees to work from home which means processes will slow down.  Please be patient with us and our insurance carriers during this time.  

 

If we are forced to shut down our office, we will continue agency operations from our homes.  Our phone system will be setup to direct all phone calls to our cell numbers to service your needs.  We look forward to the day when we can return to normal business operations.

Claims Reporting

If we are forced to shut down our office, we will continue to accept claim information and report claims to your insurance carriers on your behalf.  If you need to drop off claim documents at our office, please leave documentation in our office mailbox (black) just outside our office door.  Someone will be collecting these documents daily.

                                

     For personal lines claims, please call (309)657-2746.

        

     For business insurance claims, please call (309)339-2909.

 

 

Premium Payments

We recommend that you make insurance premium payments online with your respective insurance carriers.  Insurance carriers that have this capability list their website payment information on your bill.  If you do not have access to the internet, you can drop off your premium payment at our office mailbox (black) just outside our office door.  Someone will be collecting these payments daily.

 

Nixon Insurance Agency • 309.691.1300