COVID-19 UPDATE | Nixon Insurance Agency

Current Operating Procedures

Nixon Insurance Agency has remained open during the COVID-19 shutdown.  However, due to a flood caused when a toilet broke over the weekend of May 9th, our office will remain closed to walk-in traffic over the next few weeks so that repairs and renovations can be completed.  We hope to be open to the public on a regular basis by June 15th.  There will be at least one employee in the office during the repair period to receive mail, receive deliveries, and collect payments and other documents left in our mailbox.    That person will answer the doorbell, but it may take a few minutes if they are on the telephone.  For information on how we plan to operate once we re-open, please see the COVID-19 UPDATE below.   For service call, (309)691-1300 and press the following extensions:


Chad Kleine                                                                                      Ext 201

       Personal Insurance New Business, Changes, and Billing     Ext 201

       Personal Insurance Claims                                                      Ext 201

Nick Gunn                                                                                        Ext 204

       Business Insurance New Business, Changes, and Billing     Ext 204

       Business Insurance Claims                                                      Ext 204

Barb Smith                                                                                       Ext 205

       Bonds                                                                                        Ext 205


We will continue to operate this way until we are able to open the office to the public.  Once we do re-open to the public, we will operate differently to try to keep our employees and customers safe.  If you have any questions or want more information on our COVID-19 procedures, please call us at (309)691-1300. 

Claims Reporting

If we are forced to shut down our office, we will continue to accept claim information and report claims to your insurance carriers on your behalf.  If you need to drop off claim documents at our office, please leave documentation in our office mailbox (black) just outside our office door.  Someone will be collecting these documents daily.


     For personal lines claims, please call (309)657-2746.

     For business insurance claims, please call (309)339-2909.



Premium Payments

We recommend that you make insurance premium payments online with your respective insurance carriers.  Insurance carriers that have this capability list their website payment information on your bill.  If you do not have access to the internet, you can drop off your premium payment at our office mailbox (black) just outside our office door.  Someone will be collecting these payments daily.


While COVID-19 shutdowns have been lifted, our agency remains under construction and renovation from a flooded toilet that occurred in early May.  We hope to have employees back in the office the week of June 8th with the office officially re-opening on June 15th.  We will continue to operate as we have since the COVID-19 shutdowns started until we are able to safely re-open.  When we do re-open, we will be operating a differently to keep our employees and customers as safe as possible.


  • For the time being, our restrooms will not be open to the public.

  • For the protection of our employees and other customers, please do not come in our office if you are feeling sick or running a fever. 

  • If you cannot or do not want to come in our agency, leave any documents or payments in the little black mailbox outside our door and ring the doorbell.  We will come get them.

  • You are not required to wear a mask in our office.  However, you and our employees are welcome to wear a mask if you feel more comfortable doing so.

  • A cough and sneeze screen has been installed at the front desk.

  • For the time being, we will only be servicing clients at the front desk or conference room.

  • Hand sanitizer will be available for your use at our front desk and conference room.

  • For the time being, we will wipe down the front desk, chairs, and conference room after each use.

  • We will sanitize the front door and stair rails every few hours on a daily basis.


Nixon Insurance Agency • 309.691.1300