Most of us have a routine when we get to work.  Get a cup of coffee (or tea, or water).  That’s the first thing on the list.  Greet your co-workers, start your computer, check your phone for emails, and get started on your day.  My routine goes like this: I bring my coffee, so I don’t have to get any, start my computer; sort my mail; organize my desk;  retrieve the download from the companies; match the policy numbers to the customer that the system couldn’t find; print the d